Emergency Water Heater Replacement

Broken or failing water heater? Get a new heat pump water heater with same-day service and hot water restored in as little as 48 hours. Plus, qualified residents may receive no-cost service.

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More Home Upgrade Programs > | Emergency Water Heater Replacement

Get Hot Water Back Fast

A broken gas water heater is your sign to replace it with a modern heat pump water heater. 3 to 4 times more efficient than gas units, heat pumps are the #1 most efficient way to heat water. They run on clean electricity and can lower energy bills. Plus, you can save with rebates starting at $2,000.

FAST SERVICE

Our team is available 24/7 to take your call and will typically restore hot water within 48 hours.

PEACE OF MIND

We’ll manage every aspect of your project, from installation to applying for permits and rebates.

TRANSPARENT PRICING

No hidden fees, no surprises. Enjoy rebates starting at $2,000. Plus, qualified residents receive no-cost installations.

QUALITY WORK GUARANTEED

You’ll work with our trusted, pre-vetted contractors. All installations are backed by a one-year warranty.

How It Works

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Step 1: Fill Out Our Contact Form

Requests submitted between 6:00 a.m. – 11:00 p.m. will receive a callback within 2 hours to confirm your eligibility and schedule your complimentary home assessment. Requests submitted outside those hours will receive a callback the next morning.

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Step 2: Get Your Free In-Home Consultation
Our partner contractor will visit your home to inspect your water heater and assess any necessary upgrades. You will receive a proposal detailing these upgrades and any available rebates to offset your cost for an energy-efficient heat pump water heater.

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Step 3: Install Your New Heat Pump Water Heater
Once you’ve reviewed your proposal and signed our Participation Agreement we will start your heat pump water heater project. The contractor will apply for permits and schedule inspections to ensure everything is compliant and up to code.

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Step 4: Enjoy a Safer, Energy-Efficient Water Heater
Pay your contractor the final costs after any applicable rebates. Please note that you do not need to submit an SVCE Home Rebates reservation; we will automatically apply all SVCE and third-party rebates to your project costs. Don’t forget to optimize your new equipment to maximize bill savings!

Who Should Participate

To be eligible for Emergency Water Heater Replacement, you must:

  1. Be the legal owner or occupant of a single-family home (four or fewer units) that is located in SVCE service area. Homes occupied by renters are eligible, but property owners need to apply.
  2. Replace your existing gas water heater with a heat pump water heater.
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Eligible property owners and tenants may receive no-cost installations. Check qualifications for no-cost installation.

Schedule Your Free Consultation Today

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Contact Us

The fastest way to receive water heater service is to fill out our Contact Form. Requests submitted between 6:00 a.m. and 11:00 p.m. will receive a callback within 2 hours to confirm your eligibility and schedule your assessment. Requests submitted outside of those hours will receive a callback the next morning.

Contact Form

If you have questions, you may also reach us via email at advisor@svce.franklinenergy.com or call (408) 260-5255, Mon-Fri from 9 a.m. to 5 p.m.

Want to share feedback directly with SVCE program staff? Let us know.

FAQ's

Frequently Asked Questions

What qualifies as a broken or failing water heater?

Our partner contractor will will evaluate your water heater during your intake call and home assessment. Signs of a broken or failing water heater may include:

  • No hot water or hot water stops during use
  • Leaking water heater
  • Gas leak
  • Foul-smelling water

How much does a water heater replacement cost?

The average cost to replace your gas water heater with a heat pump water heater is $6,300 before any rebates and incentives. After rebates and incentives, HPWH costs can be less than a gas water heater replacement (average $4,300).

Once we’ve completed your free in-home consultation, we’ll provide you with a project proposal outlining the necessary upgrades and your costs after applicable rebates. We’ve negotiated fixed pricing with our partner contractors, so you won’t have to worry about hidden fees or surprises. Additionally, we’ll help you apply for all eligible SVCE and third-party rebates to further reduce your upfront costs. Please note that you do not need to submit an SVCE Home Rebates reservation; your rebates will be automatically applied to your project cost.

Eligible property owners and tenants may receive no-cost installations. Check qualifications for no-cost installations.

What are the benefits of heat pump water heaters compared to gas units?

  • More energy efficient. Heat pump water heaters are the most energy efficient water heaters on the market. They use less energy by moving heat from the surrounding air and transferring it to water in the enclosed tank.
  • Cleaner, safer, healthier. Without the need for toxic combustible gas, heat pumps are safer and healthier for your home and environment, and eliminate almost 50% of the emissions produced by your home.
  • Save money. Paired with a time-of-use electricity rate, heat pumps can help save money on your energy bills in the long run.

Learn more about heat pump water heaters.

What if my home is not able to support a heat pump water heater?

Restoring your hot water within 48 hours is our top priority! We may need to make a few upgrades before installing your heat pump water heater. This may include updating your electrical service, ensuring there’s enough space and ventilation for the heat pump, or adjusting plumbing to accommodate the new system. If your home isn’t ready for a heat pump water heater yet, we’ll install a temporary gas one so you have hot water while we coordinate the necessary upgrades.

Do I get to choose the water heater that is installed?

We offer a limited selection of standard products. We install heat pump water heaters from AO Smith, Bradford White, and Rheem (subject to change at any time). If you prefer to install a heat pump water heater that is not covered by the program, you may still benefit from other SVCE rebates and incentives.

How can renters participate?

We encourage renters to share this information with their landlords so they can apply to this program. If you are a renter and meet the income qualifications, your landlord may qualify for no-cost upgrades.

Meet Our Trusted Partners

At SVCE, we’ve partnered with Franklin Energy to deliver full-service support in the transition from gas to efficient electric appliances. Their team of trusted experts is here to provide comprehensive assistance, ensuring you get exactly what you need, when you need it.

Your water heater will be installed by our trusted partner contractor, FUSE Service, who has been thoroughly vetted for quality and reliability.