Emergency Water Heater Replacement
Broken or failing water heater? Get a new heat pump water heater with same-day service and hot water restored fast in as fast as 48 hours.
Emergency Water Heater Replacement
Broken or failing water heater? Get a new heat pump water heater with same-day service and hot water restored fast.
FREE water heater for income-qualified customers
CHECK ELIGIBILITY NOW >>
Brought to you by Silicon Valley Clean Energy (SVCE), your local not-for-profit electricity provider
Same or next day service
Once you contact us, we’ll confirm your eligibility and schedule your complimentary water heater assessment.
Transparent pricing
No hidden fees, no surprises. Enjoy rebates starting at $2,500. Plus, qualified residents receive no-cost installations.
Warranty included
All installations are backed by a one-year warranty at no additional cost.
Instant rebates for heat pump water heater
We apply all SVCE, city, and state rebates upfront. No paperwork required.
Note: You do NOT need to submit an SVCE Home Rebates reservation. All SVCE and third-party rebates are automatically applied to your project cost.
Heat Pump Water Heater (HPWH)
Total rebates available
up to $8,950
SVCE rebates
| Replacing gas heater | $2,500 |
| Replacing electric resistance | $1,000 |
| Income-qualified adder | $1,000 |
| Electrical panel | up to $2,000 |
| Wiring and circuit devices | up to $750 |
 |
Seasonal Bonus (May 1 – June 30) |
$500 |
City and State HPWH rebates
| California Golden State | $700 |
| Los Altos | $1,000 |
| Milpitas | $850 |
| Mountain View | up to $2,000 |
Heat Pump Water Heater (HPWH)
Cost before rebates
$6,300–$7,300
(65-gallon, with 240V circuit and permits)
Cost after rebates
$0 – $4,300 info
Or $0 if income-qualified
Compare with $4,300 for gas equivalent
$6,000-$7,600
Average lifetime (15-year) energy savings compared to gas equivalent
How to qualify
To get rebates and installation, you must:
- Be the legal owner or occupant of a single-family home (4 units or fewer) located in SVCE service area. Rentals are eligible, but property owners must apply.
- Replace your existing gas water heater with a heat pump.
100% free installations are available for income-qualified renters and homeowners.
Signs you need a water heater replacement
If your water heater meets any of the below conditions, contact us for immediate service.
- No hot water or hot water stops during use
- Leaking water heater
- Gas leak
- Foul-smelling water
- Your water heater is 8-12 years old (average lifespan of a water heater)
Heat pump water heaters 101
No. 1 in efficiency
Heat pumps move heat rather than generate heat from gas combustion, making them 3 to 4 times more efficient than gas water heaters
Save on energy bills
$6,000 – $7,600 in lifetime savings compared to gas equivalent. Get these savings with the optimum electricity rate plan and automate your heat pump to heat when electricity is cheapest (12 a.m. to 3 p.m.)
Healthier and safer
Runs on clean electricity rather than fossil fuel gas, eliminating almost 50% of the air pollution produced in your home.
Learn more about how heat pump water heaters are more efficient and cost-effective for your home.
3 steps to a new heat pump water heater
Once you contact us, we’ll confirm your eligibility and schedule your complimentary water heater assessment. You will receive a proposal for your heat pump water heater installation, including all rebates to offset your costs.
Once you’ve reviewed your proposal and signed our Participation Agreement, our trusted contractors will install your heat pump and handle all permits and rebates. Note: you do NOT need to submit an SVCE Home Rebates reservation. All SVCE and third-party rebates are automatically applied to your project cost.
Don’t forget to optimize your new equipment to maximize energy savings. Reach out to us if you have any questions about your equipment and your energy bill savings.
Contact us for your free water heater assessment
Fill out our contact form. We’ll call you within 2 hours (or the next morning for requests submitted outside 6 a.m. to 11 p.m.) to confirm your eligibility and schedule your assessment.
You can also call us directly, Monday to Friday 5am – 6pm and Saturday 5am – 11am at (408) 260-5255
Your trusted service providers
Thoroughly vetted by SVCE for service quality and reliability.
Thousands of rebates already claimed
Questions?
The fastest way to receive water heater service is to fill out our Contact Form. We’ll call you within 2 hours (or the next morning for requests submitted outside 6 a.m. to 11 p.m.) to confirm your eligibility and schedule your assessment.
If you have questions, you may also reach us via email at advisor@svce.franklinenergy.com or call (408) 260-5255, Monday to Friday 5 a.m. to 6 p.m. and Saturday 5 a.m. to 11 a.m.
Want to share feedback directly with SVCE program staff? Contact us.
Frequently asked questions
What qualifies as a broken or failing water heater?
Our partner contractor will will evaluate your water heater during your intake call and home assessment. Signs of a broken or failing water heater may include:
- No hot water or hot water stops during use
- Leaking water heater
- Gas leak
- Foul-smelling water
How much does a water heater replacement cost?
The average cost to replace your gas water heater with a heat pump water heater is $6,300 before any rebates and incentives. After rebates and incentives, HPWH costs can be less than a gas water heater replacement (average $4,300).
Once we’ve completed your free in-home consultation, we’ll provide you with a project proposal outlining the necessary upgrades and your costs after applicable rebates. We’ve negotiated fixed pricing with our partner contractors, so you won’t have to worry about hidden fees or surprises. Additionally, we’ll help you apply for all eligible SVCE and third-party rebates to further reduce your upfront costs. Please note that you do not need to submit an SVCE Home Rebates reservation; your rebates will be automatically applied to your project cost.
Eligible property owners and tenants may receive no-cost installations. Check qualifications for no-cost installations.
What if my home is not able to support a heat pump water heater?
Restoring your hot water within 48 hours is our top priority! We may need to make a few upgrades before installing your heat pump water heater. This may include updating your electrical service, ensuring there’s enough space and ventilation for the heat pump, or adjusting plumbing to accommodate the new system. If your home isn’t ready for a heat pump water heater yet, we’ll install a temporary gas one so you have hot water while we coordinate the necessary upgrades.
Do I get to choose the equipment that is installed?
We offer a limited selection of standard products. If you prefer to install equipment not covered by the program, check out other SVCE rebates and incentives.
What if I want to use my own contractor?
To make your experience as smooth as possible, all participants must use an SVCE partner contractor. This helps us coordinate the project effectively and ensures you have a great experience. If you prefer to use your own contractor, you can still benefit from other SVCE rebates and incentives.
How can renters participate?
We encourage renters to share this information with their landlord so they can apply to this program. If you are a renter and meet the income qualifications, your landlord may qualify for no-cost upgrades. Renters may also be eligible for other SVCE rebates and incentives.
Will I need to replace my existing electrical panel?
The vast majority of homes can be fully electrified on a 100-amp panel and do not need a panel upgrade (i.e., upgrading to 200-amps). SVCE studied over 115,000 single-family homes and found that 90% could add two new heat pumps to 100-amp panels without requiring a panel or service upgrade, even in older homes that didn’t previously have air conditioning. However, certain homes may need to replace panels for safety reasons, such as fire hazard.
During your assessment, your contractor will review your existing electric panel and determine whether it needs to be replaced. To avoid panel upgrades, our contractors use panel optimization strategies that can help you save thousands in panel upgrade costs and 6+ months in delayed project timelines. Learn more about the best practices for avoiding electrical panel upgrades.
Will adding more electric equipment increase my energy bill?
According to recent studies, heat pump water heaters can save the typical home $20-$35 per month compared to traditional gas water heaters, when the equipment operation is paired with an electrification-friendly rate plan, such as the Electric Home (E-ELEC) rate.
- Transparent Pricing
- Qualifications for No-Cost Upgrades
- Income-qualified Customer Participation Agreement
- Market-Rate Customer Participation Agreement
- Sample Home Upgrade Proposal
- Booklet: Create New Cost-Saving Habits to get Deeper Discounts and Increased Bill Savings
Frequently Asked Questions
Our team is here to support you in making the transition to clean energy effortless and affordable. Contact us at advisor@svce.franklinenergy.com or (408) 260-5255.
What qualifies as a broken or failing water heater?
Our partner contractor will will evaluate your water heater during your intake call and home assessment. Signs of a broken or failing water heater may include:
- No hot water or hot water stops during use
- Leaking water heater
- Gas leak
- Foul-smelling water
How much does a water heater replacement cost?
The average cost to replace your gas water heater with a heat pump water heater is $6,300 before any rebates and incentives. After rebates and incentives, HPWH costs can be less than a gas water heater replacement (average $4,300).
Once we’ve completed your free in-home consultation, we’ll provide you with a project proposal outlining the necessary upgrades and your costs after applicable rebates. We’ve negotiated fixed pricing with our partner contractors, so you won’t have to worry about hidden fees or surprises. Additionally, we’ll help you apply for all eligible SVCE and third-party rebates to further reduce your upfront costs. Please note that you do not need to submit an SVCE Home Rebates reservation; your rebates will be automatically applied to your project cost.
Eligible property owners and tenants may receive no-cost installations. Check qualifications for no-cost installations.
What if my home is not able to support a heat pump water heater?
Restoring your hot water within 48 hours is our top priority! We may need to make a few upgrades before installing your heat pump water heater. This may include updating your electrical service, ensuring there’s enough space and ventilation for the heat pump, or adjusting plumbing to accommodate the new system. If your home isn’t ready for a heat pump water heater yet, we’ll install a temporary gas one so you have hot water while we coordinate the necessary upgrades.
Do I get to choose the equipment that is installed?
We offer a limited selection of standard products. If you prefer to install equipment not covered by the program, check out other SVCE rebates and incentives.
What if I want to use my own contractor?
To make your experience as smooth as possible, all participants must use an SVCE partner contractor. This helps us coordinate the project effectively and ensures you have a great experience.
If you prefer to use your own contractor, you can still benefit from other SVCE rebates and incentives.
How can renters participate?
We encourage renters to share this information with their landlord so they can apply to this program. If you are a renter and meet the income qualifications, your landlord may qualify for no-cost upgrades. Renters may also be eligible for other SVCE rebates and incentives.
Will I need to replace my existing electrical panel?
The vast majority of homes can be fully electrified on a 100-amp panel and do not need a panel upgrade (i.e., upgrading to 200-amps). SVCE studied over 115,000 single-family homes and found that 90% could add two new heat pumps to 100-amp panels without requiring a panel or service upgrade, even in older homes that didn’t previously have air conditioning. However, certain homes may need to replace panels for safety reasons, such as fire hazard.
During your assessment, your contractor will review your existing electric panel and determine whether it needs to be replaced. To avoid panel upgrades, our contractors use panel optimization strategies that can help you save thousands in panel upgrade costs and 6+ months in delayed project timelines. Learn more about the best practices for avoiding electrical panel upgrades.
Will adding more electric equipment increase my energy bill?
According to recent studies, heat pump water heaters can save the typical home $20-$35 per month compared to traditional gas water heaters, when the equipment operation is paired with an electrification-friendly rate plan, such as the Electric Home (E-ELEC) rate.
