Our partner contractor will determine if you are eligible for emergency replacement during your intake call. Eligible scenarios may include:

• No hot water or hot water stops during use
• Leaking water heater
• Gas leak
• Foul-smelling water

If your water heater is not eligible for emergency replacement, you can still replace it through other SVCE Home Upgrades programs.

Once we’ve completed your free in-home consultation, we’ll provide you with a project proposal outlining the necessary upgrades and your costs after applicable rebates.

We’ve negotiated fixed pricing with our partner contractors, so you won’t have to worry about hidden fees or surprises. Additionally, we’ll help you apply for all eligible SVCE and third-party rebates to further reduce your upfront costs.

In addition to rebates, you may be eligible to claim up to $3,200 in tax credits for eligible home upgrades. Find out more about federal tax credits and consult a professional tax advisor on how to claim yours.

Eligible property owners and tenants may receive no-cost installations. Check qualifications for no-cost installations.

• More energy efficient. Heat pump water heaters are the most energy efficient water heaters on the market. They use less energy by moving heat from the surrounding air and transferring it to water in the enclosed tank.
• Cleaner, safer, healthier. Without the need for toxic combustible gas, heat pumps are safer and healthier for your home and environment, and eliminate almost 50% of the emissions produced by your home.
• Save money. Paired with a time-of-use electricity rate, heat pumps can help save money on your energy bills in the long run.

Learn more about heat pump water heaters.

Restoring your hot water within 48 hours is our top priority! We may need to make a few upgrades before installing your heat pump water heater. This may include updating your electrical service, ensuring there’s enough space and ventilation for the heat pump, or adjusting plumbing to accommodate the new system. If your home isn’t ready for a heat pump water heater yet, we’ll install a temporary gas one so you have hot water while we coordinate the necessary upgrades.

We offer a limited selection of standard products. We install heat pump water heaters from AO Smith, Bradford White, and Rheem (subject to change at any time). If you prefer to install a heat pump water heater that is not covered by the program, you may still benefit from other SVCE rebates and incentives.

We encourage renters to share this information with their landlords so they can apply to this program. If you are a renter and meet the income qualifications, your landlord may qualify for no-cost upgrades.