Why is Silicon Valley Clean Energy enrollment automatic and I have to opt out in order to stay with PG&E?
California’s CCA law (AB 117, 2002) requires Silicon Valley Clean Energy to become the default provider of electric generation for customers within our service area, and operate as an opt out program. Customer choice is very important to us, so we provide four written notices to our customers – two before and two after enrollment – so that you can choose where your electricity comes from, and how your dollars are spent.
There is no charge for opting out of Silicon Valley Clean Energy before or within the first 60 days of service. After the first 60 days of service, Silicon Valley Clean Energy will charge a one-time administrative fee of $5 for residential accounts or $25 for commercial accounts.
Silicon Valley Clean Energy provides electricity generation only. As a Community Choice Aggregation program, our scope is limited to generation services and cannot expand to include metering services. Therefore, Silicon Valley Clean Energy does not have any control over whether or not our customers receive Smart Meters from PG&E.
State law requires that as we begin to implement our service, we must contact our customers in writing a minimum of four times. SVCE did this via a combination of letters and postcards for our enrollments in April and July 2017, and for Milpitas customers enrolled in June 2018.
For new customers who have just established service in SVCE’s service area, you will receive two enrollment notices to introduce you to your electricity choices.
For new Milpitas NEM customers, you will be enrolled with SVCE on a special quarterly schedule to more closely align with your PG&E annual true-up date.
If your NEM true-up month is:
- April, May, or June – you were enrolled in June 2018
- July, August, or September – you will be enrolled in September 2018
- October, November, or December – you will be enrolled in December 2018
- January, February, or March – you will be enrolled in March 2019
Establishing service is easy. Contact PG&E one week before you will need service at your new address and schedule an appointment by calling PG&E at 1-800-743-5000.
New customers who move into the Silicon Valley Clean Energy service area are automatically enrolled into Silicon Valley Clean Energy and will be mailed two notices within the first sixty days of service with information about their options.
At launch, Silicon Valley Clean Energy customers are automatically enrolled in SVCE’s GreenStart service, unless you opt out to remain with PG&E service. For the first 60 days of SVCE service, you can opt out at no charge. After the initial 60-day period, there will be a small one-time service fee to opt out ($5 for residential customer accounts and $25 for commercial customer accounts).
SVCE customers can switch from GreenStart to GreenPrime service at any time, free of charge! Once enrolled in GreenPrime, customers may choose to return to GreenStart service at no cost, effective three months from the next meter read date. GreenPrime customers choosing to opt out of SVCE services and return to PG&E bundled service will be subject to the standard opt out terms and conditions, and additional fees may apply. Terms and Conditions for all services are available at www.SVCleanEnergy.org/TermsandConditions.
You can only opt out once you become eligible for SVCE service during one of the enrollment phases, because that is when PG&E provides your account information to allow us to make the switch. If you have received an enrollment notice, you can choose to opt out now. While we don’t want to lose you as a customer, you always have the choice to opt out. You can opt out on our website at www.svcleanenergy.org or by calling 1-844-474-7823.
Silicon Valley Clean Energy provides generation services and purchases carbon-free electricity. PG&E owns and maintains the energy distribution system, including the meters at your home or business. So, if you wish to opt out of a Smart Meter, please contact PG&E directly at 1-800-743-5000.
Customers who opt out before starting Silicon Valley Clean Energy service or within the first 60 days of Silicon Valley Clean Energy service may return to Silicon Valley Clean Energy service at any time. Customers who opt out after the first 60 days of service with Silicon Valley Clean Energy will be prohibited by regulation from returning to Silicon Valley Clean Energy for one year.
If you’re eligible to re-enroll with Silicon Valley Clean Energy, you may do so by calling and speaking to one of our customer service representatives at 1-844-474-7823.
Only customers already receiving electricity from Silicon Valley Clean Energy can opt out of service. You may be a customer of another local Community Choice Energy provider or have already opted out of Silicon Valley Clean Energy service and your opt out request is currently in process. If you are having trouble opting out online, please call 1-844-474-7823.
Only residents and business within Silicon Valley Clean Energy’s service area can receive electricity from SVCE. Silicon Valley Clean Energy serves: Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Saratoga, Sunnyvale and Unincorporated Santa Clara County.