Data Hive can help you:

• Get access to free, standardized data for your customers’ energy use at their business or property
• Provide a seamless customer experience with a simple, one-time customer authorization process (no need to dig out account number, PG&E credentials, or sign authorization forms)
• Download both SVCE and PG&E historical usage, billing, and interval data, along with the ability to set up ongoing monitoring of meter data
• Customers can easily and securely access their own data in addition to sharing authorized data with your business

STEP 1: Register 1 min

Fill out the registration form at https://utilityapi.com/register/svce. It should only take about 1 minute.

NOTE: Once you register, your account will be put in “sandbox” mode. This means you can only request data from test accounts, not real SVCE accounts.   within 1-2 busniess days then switch you to “live mode” (you will be notified via email).

STEP 2: Login to your Data Hive UtilityAPI dashboard and confirm your settings
2 mins

Login at https://utilityapi.com/login to access your dashboard.

Go to Settings in the top right. Here you can update your company name and logo (used when emailing customer data requests) and your notification settings.

We recommend turning on notifications for all authorizations. This will ensure you get an email notification when a data report is ready to download or when there are updates or changes to your data authorizations.

You can also add additional Utility Registrations, which will enable you to request data from customers of other energy utilities (e.g. Peninsula Clean Energy)

From your account dashboard, click the blue “Request Data” button. From here you have two options:

Option 1: Use your generic request link. Click copy on “Your Link” and share this with your customer. You can use this link for any data request.

Tip: You have a lot of flexibility in how you can get the link in front of customers:

• Embed the link on your website (tutorial here)
• Embed the link in your email signature
• Send the link via email or text
• Have the link ready on your tablet or computer

Option 2: Email

• Fill out the form with your customer’s name and email. For Customer Utility, select Silicon Valley Clean Energy.
• Clicked “Advanced options.” From here, you can tailor the data requests you make to the customer. These selections will be displayed as defaults to your customer, however they will still have the ability to choose which data to authorize.

• Click “Preview Data Request.” From here you can personalize the email so customers know it’s coming from you—edit the email subject, body, recipients, and sender email address. You can also change the company name/logo from your account settings.
• When ready, click “Send Data Request.”

Note: Data Hive can only be used to share data from properties located in  . If the property is not located in SVCE territory or if they opted out of receiving SVCE service, their data will not be shareable via Data Hive.

STEP 3: Submit customer data request 2 mins

STEP 4: Customer authorizes data access 2 mins

Once the customer clicks on your data request link, they’ll need to verify their SVCE or PG&E account to ensure the account holder is authorizing data sharing. They can easily look up their account through a variety of methods (account number, phone number, email, or property address).

Once verified, they can set parameters on what kinds of data they want to share with you, including:

• Account details, interval data, or both
• Historical and/or ongoing data, and for how long
• For all of their meters, or just specific meters

Click the green “Authorize” button, and they’re done. They will receive an authorization receipt that includes a link to revoke authorization any time.

If you have turned on email notifications (adjustable in your account settings), you will also get an email notification  that your customer has completed authorization.

STEP 5: Download Data 5 mins

Login at https://utilityapi.com/login to access your dashboard.

The latest customer authorizations will appear at the top of your dashboard. Click on “Get Data”

Depending on the data your customer has authorized, you will have the option to:

• Select “Collect Historical Data” for historical energy usage data
• Select “Start Ongoing Monitoring” and the frequency: Monthly, Weekly, Daily, Off (stop monitoring)

The Get Data button will turn orange while we’re collecting. You can click on it at any time to see the data that has already been collected. Once the data collection has finished, the button will turn green and say See Data. Click on the green “See Data” button to download your data in the format that best fits your needs.

What type of data can you collect? Monthly billing data, line item charges, TOU breakdown, demand, tiers. Gas data is also available, including monthly billing data, line item charges, and daily intervals. Monthly billing data is available in PDF, CSV and JSON. Interval data is available in CSV, JSON and XML.

Data Hive can help you:

• Analyze your facility energy data to support energy cost-saving measures
• Access data to help you calculate your energy carbon footprint
• Measure and track progress on your corporate sustainability goals

Use Data Hive to:

• Get access to free, standardized energy data for all your SVCE accounts
• Register through a simple, one-time customer registration and authorization process (no need to dig out account number, PG&E credentials, or sign authorization forms)
• Get both SVCE and PG&E historical usage, billing, and interval data, along with the ability to set up ongoing monitoring of meter data
• Easily and securely access your own data as well as share data with authorized third-party program providers

Start using Data Hive in 5 easy steps:

STEP 1: Register 1 min

Fill out the registration form at https://utilityapi.com/register/svce. It should only take about 1 minute.

NOTE: Once you register, your account will be put in “sandbox” mode. This means you can only request data from test accounts, not real SVCE accounts. SVCE will approve your registration within 1-2 business days  then switch you to “live mode” (you will be notified via email).

STEP 2: Login to your Data Hive UtilityAPI dashboard and confirm your settings
2 mins

Login at https://utilityapi.com/login to access your dashboard.

Go to Settings in the top right. Here you can update your company name and logo (used when emailing data requests) and your notification settings.

We recommend turning on notifications for all authorizations. This will ensure you get an email notification when a data report is ready to download or when there are updates or changes to your data authorizations.

You can also add additional Utility Registrations, which will enable you to request data from customers of other energy utilities (e.g. Peninsula Clean Energy)

STEP 3: Submit a data request 2 mins

You’ll need to ensure you have a list of all the energy accounts you want to collect data from and the account owners. Only the account owner will be able to get through the verification process without assistance. If you don’t know the PG&E or SVCE account number, account owner, or the phone number or email associated with the account, please contact Colleen McCamy at SVCE.

Once you have that information, you’re ready to submit a data request.

From your account dashboard, click the blue “Request Data” button. From here you have two options:

Option 1: Use your generic request link. Click copy on “Your Link” and share this with the account owner. You can use this link for any data request.

Option 2: Email

• Fill out the form with the account owner’s name and email. For Customer Utility, select Silicon Valley Clean Energy.
• Clicked “Advanced options.” From here, you can tailor the data requests you make to the customer. These selections will be displayed as defaults to the recipient, however they will still have the ability to choose which data to authorize.

• Click “Preview Data Request.” From here you can personalize the email so the recipient know it’s coming from you—edit the email subject, body, recipients, and sender email address. You can also change the company name/logo from your account settings.
• When ready, click “Send Data Request.”

Note: Data Hive can only be used to share data from properties located in  . If the property is not located in SVCE territory or if they opted out of receiving SVCE service, their data will not be shareable via Data Hive.

STEP 4: Account owner authorizes data access 2 mins

Once the account owner clicks on your data request link, they’ll need to verify their SVCE or PG&E account to ensure the account owner is authorizing data sharing. They can easily look up their account through a variety of methods (account number, phone number, email, or property address).

Once verified, they can set parameters on what kinds of data they want to share with you, including:

• Account details, interval data, or both
• Historical and/or ongoing data, and for how long
• For all of their meters, or just specific meters

Click the green “Authorize” button, and they’re done. They will receive an authorization receipt that includes a link to revoke authorization any time.

If you have turned on email notifications (adjustable in your account settings), you will also get an email notification  that the data authorization is complete.

STEP 5: Download data or start ongoing monitoring 5 mins

• Login at https://utilityapi.com/login to access your dashboard.
• The latest data authorizations will appear at the top of your dashboard. Click on “Get Data”

You will then have the option to:

• Select “Collect Historical Data” for historical energy usage data
• Select “Start Ongoing Monitoring” and the frequency: Monthly, Weekly, Daily, Off (stop monitoring)

The Get Data button will turn orange while we’re collecting. You can click on it at any time to see the data that has already been collected. Once the data collection has finished, the button will turn green and say See Data. Click on the green “See Data” button to download your data in the format that best fits your needs.

What type of data can you collect? Monthly billing data, line item charges, TOU breakdown, demand, tiers. Gas data is also available, including monthly billing data, line item charges, and daily intervals. Monthly billing data is available in PDF, CSV and JSON. Interval data is available in CSV, JSON and XML.

Why use Data Hive?

As a Silicon Valley Clean Energy residential customer, you can easily and securely share your energy data through Data Hive with an authorized business or contractor to help streamline home energy upgrades. For example, your contractor may require information about your home energy usage to provide an accurate project estimate and plan for a solar panel installation. Authorizing data sharing through Data Hive is an easy, one-time process, and the information is delivered in a secure, standardized format.

You must authorize data sharing with the specific business before they can access your data. You can also revoke access at any time.

(no login required)

How do I grant authorization to access my energy data?

Your contractor will share a link to their data request. Once you click on the link, you’ll need to verify your SVCE or PG&E account to ensure the account holder is authorizing data sharing. You can easily look up your account through a variety of methods (account number, phone number, email, or property address).

Once verified, you can set parameters on what kinds of data you want to share, including:

• Account details, interval data, or both
• Historical and/or ongoing data, and for how long
• For all of their meters, or just specific meters

Click the green “Authorize” button, and you’re done. You will receive an authorization receipt that includes a link to revoke authorization any time. Or, click on the “Manage Data Authorizations” button above to manage your data access.

Your contractor will receive a notification that you’ve completed the authorization request and will be able to download the data from their Data Hive dashboard.

Can I download and monitor my own energy data?

Yes! Essentially you’ll register as a Data Hive user and request and authorize the data request from yourself. Follow the same instructions for Commercial Property Managers  for the step-by-step process.